Customer Service

Good customer service is important to us and we want to make it easy for our customers to get in touch. Ready to reach out? Contact one of our friendly and knowledgeable staff members through the channels below. 

Phone Email Website Faq Web Chat Social Showroom

Customer Loyalty & Feedback

Great customer feedback is something that we truly strive for, it's what keeps our customers coming back. Here's a few of our latest reviews, check out the rest of our reviews on Google.


"Have dealt with them for years. First class service, price, advice & knowledge."

Peter T - Google Reviews

 


"Great Service, Great Prices and a Massive Range of Equipment."

Paul C - Google Reviews

 


"Great people, great prices, great gear, great product development."

Scott K - Google Reviews

Professional Expert Advice

We go the extra mile! Providing professional and expert advice is at the core of our business and is what keeps our VFM Happy customers coming back.

Right Application Load Tables & Certification Tips & Tricks Industry Knowledge

Innovation

VFM is big on innovation. We never stop thinking about the next big product. Whether it's a slight modification or a product designed from the ground up, VFM is all over it!

 
From Concept

To Working Drawing

 To Finished Product
 

Quality & Return Rates

We’re pretty proud of our returns. You heard that right! Basically, because not many of our products make their way back. It’s one of the core values that makes our customers VFM Happy. The details speak for themselves.
 

 

Fast Turn Around and Processing

Our orders go out quick! We always aim for same-day dispatch, using the best freight method and providing up-to-date tracking through email and SMS. 
*Based on orders placed & paid before 1pm.

Dispatched Same Day

98.30%*

 

Avg. Delivery Speed

2.95 Days

The VFM Difference

From our beginnings, as an importer and wholesaler, we've stayed true to our core beliefs of VFM, Value For Money. Today we have realised this even further by removing the middleman and serving our consumers across Australia directly. Direct selling has allowed us to expand our brands across numerous industries and customise our offerings in direct consultation with our consumer's needs and wants.

Value for money Product Certification Customer Driven Quality Products Fast Flat Rate Shipping Product Development

 

The VFM Trade Program

We know it's tough running your own business, so we aim to help our customers involved or associated in the respective industries we service. Become part of the VFM community and you'll share in ongoing support to service your clients and customers better. If you would like to apply for a trade account, please register here.

Priority Service Discounts Custom Quoting