Banyo’s audio professionals

For professional audio services in Banyo, look no further than VFM Audio. Our experienced team specialise in a range of customised audio products and solutions to meet your specific needs.

 

Shopping

How do I make a purchase?

Simply navigate to the product you are interested in purchasing, then click on the "Add to Cart" button. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted to sign in or checkout as a guest. Following this you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.

 

What are my payment options?

VFM Audio accepts payment by Visa & Mastercard credit cards, Paypal and Direct Deposit. Please note all orders will only be processed and shipped once payment has been cleared.

 

What is the currency for all prices?

All prices listed on our website are quoted in Australian Dollars (AUD).

 

Are online transactions secure?

VFM Audio assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

 

What is VFM Audio product availability?

We keep most of our items in stock, so they will ship within 1-2 business days. In many cases, if your order is received by 12pm items are shipped the same day.

 

Will I receive an email confirmation of my order and tracking information?

You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped. If you have created an account with us, you will be able to track the progress of your order online.

 

How do I change my order?

You may change your order as long as the order has not been processed and shipped by contacting us on 07 3423 3463.

 

Products

I'm not sure which product is suitable for my application, are you able to help? Yes we can! We have a vast knowledge in all products we stock and are happy to assist and provide customers with advice on any application and budget. Call us on 07 3423 3463.

 

I can't find what I'm looking for...

From time to time we have more products in our Warehouse than on our website, so give us a call and we'll try assist you where we can. If there is something you'd like us to stock let us know by emailing sales@vfmaudio.com.au. We are always looking for new products to add to our range.

 

Can I view your products in person?

Of course you can! We welcome you to visit our Banyo showroom, just south of Brisbane CBD. All of our products are on display and we'll happy demonstrate our gear. Visit our store page for our address and opening hours.

 

Shipping

What are VFM Audio's shipping methods?

We use Australia Post eParcel to ship most orders. All heavy and overweight orders are freighted with a courier. For more information, please consult our Shipping & Returns page for further information.

 

How long does it take to receive products?

Shipping via Australia Post eParcel typically takes 1-10 business days. Shipping via Australia Post Express typically takes 1-3 business days. Shipping large items with Hunter Express typically takes 1-7 business days. Upon checkout, after you have provided your address an estimate shipping time frame will be provided.

 

Do you ship internationally?

At this time we do not offer shipping to international destinations through our website, however please email us at sales@vfmaudio.com.au for a shipping quote.

 

What is your refund policy?

If you are not completely satisfied with your purchase for any reason, please return the item for an exchange or refund of the merchandise value. An original receipt is required for all returns. Returns must be made within 30 days of purchase. Please consult our Shipping & Returns page for further information.

 

What if my package is refused or undelivered?

Should a package be refused or returned to us unopened, the customer will be charged shipping costs to re-ship the order.

 

General

What is VFM Audio's privacy policy?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider. By using our website or purchasing a product from us, you agree to the collection and use of information as set out in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our privacy policy page so that you are always aware of what information we collect and how we use it.

 

What is VFM Audio's commitment to customer service?

We are committed to good old fashioned customer service. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at info@vfmaudio.com.au.

 

Where is VFM Audio located?

VFM Audio has a shop and warehouse located at Unit 8, 50 Raubers Road, Banyo QLD 4014.

 

How do I provide general feedback?

We are always interested in knowing how we can improve our products and service, so please email us at sales@vfmaudio.com.au or info@vfmaudio.com.au.

 

Professional/trade services

Does VFM Audio offer trade discounts?

Yes we do. For more information about becoming a trade customer please email us at sales@vfmaudio.com.au.

 

Do you provide quotations?

Yes we do. We work with many Schools, Churches, Theatres, Nightclubs, Pubs, Community Halls, Government Departments and Public Arenas to tailor packages to their needs. Call us on 07 3423 3463 or email sales@vfmaudio.com.au.

 

Do you offer installation services?

We offer full installation services for Professional Audio and Large Specialised Projects. Call us on 07 3423 3463 or email sales@vfmaudio.com.au.